I don’t typically write many reviews on products or services unless they are extraordinary and worth sharing. My experience with Palm Mortuary was nothing short of amazing. i worked directly with the Family Services Director. John Bomarito. and he provided a very personal yet professional level of service. I was truly impressed with the care and compassion he showed to my specific situation and to my boys with the loss of their father. Every step of the way he assured me that all our needs would be met to our expectations and followed through to do just that. He was very detailed with the financials and all the arrangements, and very responsive to all my concerns and questions. The quote I received did not match the initial quote I received 3 months earlier as they since had a price increase. However. since my son did not even get his dad’s remains back until 3 months after the passing, and we were just now able to work on the arrangements, they honored the original quote. John is a real keeper, and it is clear that he cares about what he does. Thank you for your great customer service.